Inside Sales Representative
Company Overview
Lafert North America brings to market the finest in efficient IEC metric & NEMA compatible PM motors, along with other premium Italian made products, such as; Euromotori Flame proof motors, Sacemi Coolant Pumps and the SITI Gearboxes. Headquarters in Mississauga Ontario (just outside of Toronto) with distribution and warehousing across Canada and the USA, we have supplied IEC metric motors to Canada, the United States and Mexico since 1989.
Lafert NA offers an extensive range of quality products combined with an outstanding service level. Replacing oddball foreign motors, that are sometimes costly to repair and difficult to source is one of Lafert North America’s specialties.
Position Description
As an Inside Sales Representative you will work in a team environment answering inquiries from customers through phone, email and fax. You will work to identify the appropriate solution for the client. The position requires an electrical and mechanical mind set, the ability to decipher technical data as it relates to AC Motors, Variable Frequency Drives (VFDs), Gearboxes and coolant pups. Collaborates and Liaisons with factories and internal departments to ensure timely delivery of products that meet customer expectations.
Specific Responsibilities include but not limited to:
- Responding to customer requests
- RFQ provision
- Order Entry
- Incoming and Outbound customer contact using telecommunications
- After Hours Customer support (1 week every 5 weeks or as required)
- Technical review of customer requests
- Generate work orders for sub-contractor work
- Trade Fairs and industry events as assigned
- Any other requirements associated with Inside sales function or company campaigns
Qualifications
- College Technician or Technologist diploma in Electrical or Mechanical
- 3+ Years in customer service inside Sales experience in an industrial products field
- Technical knowledge of AC Motors & Variable Frequency Drives (VFDs),
- Strong communication and interpersonal skills
- Working knowledge of French or Spanish would be an asset
- Professional customer service Inside Sales mind set
Location
- Based out of our Mississauga, Ontario location
- Customers are located throughout Canada and USA
The selected candidate will be part of a dynamic and established customer care and inside sales staff who assist our sales efforts in meeting our customer demands
Lafert North America is an equal opportunity employer. The position offers a competitive base salary, and benefits package.
If you match our candidate profile and are looking for a dynamic opportunity with in-depth exposure to the US market and a fun work environment, we would be pleased to receive your resume. We thank all who apply, but only those selected for consideration will be contacted.
Regards,
Denys Bolanos
Inside Sales Manager
Lafert North America